Cancellation & Refund Policy
Last updated on 17-11-2024 16:49:20
ADOSOLVE INFOTECH PRIVATE LIMITED believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
• Cancellations will be considered only if requested immediately after placing the order.
• Cancellation requests may not be entertained if orders have already been communicated to vendors/merchants and the shipping process has begun.
• No cancellations are accepted for perishable items (e.g., flowers, eatables). Refunds/replacements can be provided if the quality of the delivered product is proven to be unsatisfactory.
• For damaged or defective items, report the issue to Customer Service within 2 days of receipt. The merchant will verify the claim before any resolution.
• If the product does not match the description or expectations, report the issue to Customer Service within 2 days of receipt. The team will review and take appropriate action.
• For products with manufacturer warranties, complaints should be directed to the manufacturer.
• Approved refunds by ADOSOLVE INFOTECH PRIVATE LIMITED will be processed within 9-15 days.